Buck O’Neil Figurine Giveaway Postponed
(from the TBones Website)
Due to customs problems, the Buck O’Neil figurine giveaway scheduled for July 4th will not occur. The first 3000 fans through the gates today (July 4th) will receive a voucher that can be redeemed for a Buck O’Neil figurine at the T-Bones Team Store in the Legends, after July 10th. The T-Bones regret the inconvenience.

If you have any questions or comments, please contact Bear Goodell, Marketing and Promotions Director, at xxxxx@tbonesbaseball.com or (913) 328-XXXX.

This is an amazingly difficult problem to deal with, but I saw this and thought that the T-Bones handled it well.

Open, up-front, honest, apologetic, and a present a solution.  Most fans will understand that things happen, so the best thing to do is just address it the best way possible and move forward.

Here’s hoping that your next promotion arrives a day early and that they are painted the right color.

-Cudo

PS:  If you have this happen and want to share your resolution, please comment below.